iOS constant crashing
closed
Duong Nguyen
closed
Noah White
Tade Oyerinde Hey, I'm sorry that I somehow missed all the activity below. I just wanted to let you know that this is still happening for me. I do not have any classes with gif's as the profile pic.
Tade Oyerinde
Noah White: Hi, really weird, apologies -- investigating this now. Super weird...on it
Noah White
Tade Oyerinde: let me know what I can do to help
Tade Oyerinde
in progress
Noah White
Let me know if I can help diagnose the problem
Noah White
Hi Tade, the app updated this morning but the issue seems to persist.
Tade Oyerinde
Noah White: So we worked out the issue. It appears that there was a GIF that was uploaded as one of the class images, and the GIF was so large that it was causing the app to run out of memory. It's been fixed now (we reduced image size) and you should be able to use the app fine now. We've also fixed the underlying memory issue in an update that's coming out next week. Apologies again for all the hassle!
Noah White
Tade Oyerinde: Haha, so it was my fault! Well I guess partially your fault for allowing me to upload a monstrously large gif! I was actually really happy when I realised I could upload gifs as a profile pic.
Tade Oyerinde
Hi Noah White: we just released an update to the iOS app that should've fixed this issue for you. Apologies for the hassle in the first place. Can you confirm that it's been resolved?
Tade Oyerinde
complete
Tade Oyerinde
under review
Tade Oyerinde
Noah White: sorry about that. Thanks for the clear description -- points us in the right direction. Investigating this now.