cannot log in/create new account
complete
Daiyu Tamaki
I couldn't load campuswire today (takes me to a white screen) so I decided to re-log in after cleaning the website's cookie, but after doing so when I enter my username and password, the system states that it is incorrect and when I try to reset my password, it says that my email address doesn't exist. When I try to make a new account, it only states "something went wrong".
Thomas Brambor
Same problem (now in Nov 2021). I am the instructor of a course and can no longer log in to the course forum to answer questions or communicate with the students.
There is no way to contact support in any way (no chat available, no email to be found).
Shanna Shaked
I'm having this exact same problem - now in May
Duong Nguyen
Merged in a post:
DMS not loading
Joseph Lee
DMs are not loading on website
Duong Nguyen
complete
Ali Madooei
Duong Nguyen: I see the same symptoms that led to the last outage again:
* On many occasions when visiting the course page, I get a blank page and I must refresh, often a few times, to get the content to appear.
* When trying to log in, it says username and password incorrect, and I must repeat the process for it to work
* Opening the chat rooms or notifications tab show an infinite spinner.
Duong Nguyen
Ali Madooei: We just pushed out a new update today that should hopefully fix this issue. Please try refreshing your app and let me know if it still doesn't work. So sorry for the inconvenience.
Ali Madooei
Duong Nguyen: It's still the same. Here is a message I've got just now from a student:
> I was trying to post question/ get office hours link at Campuswire but its server is failing again.
> This is my second time experiencing his problem, yesterday morning, I wasn't even able to log in.
> I was wondering if you could post office hour schedule on Data Structures webpage as well, since it seems like the webpage is much stabler than Campuswire.
Duong Nguyen
Hi Ali Madooei, we just pushed out a fix for that today. So sorry about that. Our service provider, Google Cloud, has some issues and we were trying to figure out what the problem was.
Bing Song Lin
same issue
Duong Nguyen
Hi Daiyu Tamaki, we are experiencing fatal issues on our backend at the moment. We are working hard right now to get this resolved. So sorry about this. It should be fixed in the next hour here.
Franklin Geeng
It's odd that we are somehow all logged in here. Perhaps it's an issue with the course pages and not user accounts.
Aviral Saxena
How is this not at least acknowledged yet, it seems like a complete outage for a lot of people ...
Ali Madooei
If you had a user session open, you get a blank page. If you clear the session and login, you get an incorrect username/password. I have tens of students emailing me in panic.
Kyle Chen
Same problem dude. I cannot login or reset the password.
Load More
→